At RBB, we pride ourselves on being trusted partners to our customers. By building solid customer relationships, we’ve learned the attributes our customers value in an outsourcing partner.
The world is constantly changing. As with anything, you either go with the flow embracing the change or exhaust yourself trying to swim upstream avoiding it. Why continue doing the same things over and over again when there is a more efficient way? As a small batch electronics manufacturer, we’ve learned to go with the flow and strive for continuous improvement in all aspects of our business.
Finding a reliable contract electronic assembler that is qualified to handle your printed circuit board jobs can be a challenge for any business, but when your operation is small or mid-sized, it can feel downright impossible. In order for you to keep up with your production demands, to meet consumer needs and make a profit, you need your PCBs manufactured and returned to you in a timely manner. Unfortunately, if your batch sizes aren't large, you may find that your jobs just don't take priority. But why is this? Why should your orders go on the back burner simply because of their size? Your small jobs matter to you just as much as your high volume work does, but to a high-speed/high-volume CM, this isn’t the case. Because of this, your smaller PCB jobs may be treated as a hassle at best, and an annoyance at worst.
The manufacturing economy is tough right now, and the way to stand out in the custom electronics field is to deliver customer service that doesn't just meet and exceed your customers' needs – it also has to provide them with resources and support that they can't get anywhere else. If you're thinking of your relationship with customers as primarily transactional, you're thinking of the bare minimum. What makes custom electronics companies thrive is the richness of service they provide.
I began my journey with RBB Systems in the summer of 2010. My first home was in the stockroom prepping components and pulling orders for the many different jobs that came through the shop. The one thing I learned very quickly was that no two jobs were the same and the customers were ever changing – benefits to being a small batch electronics manufacturing experts. This was my first experience with this type of work environment. Previously it was mass production. Same parts, same customers. But this was something new that I had never dealt with: many different parts and many different customers.